Privacy Policy

For the There It Is app and promethislabs.com. Last updated: November 15, 2026.

The short version

We collect what the app needs to work: the photos you scan, the inventory you save, and your email address if you create an account.
Photos and questions are sent to Anthropic’s Claude AI to identify items and answer questions, and only after you agree in the app.
No ads. We don’t sell your information or track you across other apps and websites.
You can delete your data and your account from inside the app, or by asking us by email.

This policy explains how Promethis Labs handles information in our apps and on our website, promethislabs.com. It covers the There It Is app on Android and, when it is released, on iPhone, and this website. When we release another app, we will add a section for it here before it launches.

1. Who we are

Promethis Labs (“we”, “us”) is an independent app studio. We develop and run There It Is, an AI inventory app for home and storage. For any privacy question or request, email support@promethislabs.com.

2. What There It Is collects

Information	When we get it	Why
Email address and password	If you create an account	To sign you in and send account emails, such as verification codes and password resets. Your password is stored by our sign-in provider as a one-way hash, so we can’t read it.
A guest ID	If you use the app without an account	A random ID created on your phone so your scans have somewhere to be saved. It isn’t linked to your name or email.
Photos you scan, including close-ups of tags and labels	When you scan	To identify the items in them, and to show each photo next to its items in your inventory. Photos are stored privately in your account.
Your inventory	When you save items	Spaces, spots, item names, descriptions, quantities, details read from labels (such as model numbers, serial numbers and paint codes) and anything you type in. This is the inventory the app keeps for you.
Questions you ask in Find	When you ask	To answer the question from your inventory.
Usage counts	As you use the app	How many scans, close-ups, questions and items you’ve used, so we can apply plan limits, prevent abuse and understand our costs.
Subscription status	If you subscribe	Which plan you’re on and when it renews or ends. Google Play or the App Store handles payment; we never receive your card details.
Technical information	When the app connects to our servers	Our service providers record basic information such as IP address, app version, device type and error details, to deliver the service and keep it secure.
Messages you send us	When you email support	To reply and help you.

What we don’t collect: your location, your contacts, audio from your microphone, or your advertising ID. The app contains no advertising and no tools that track you across other companies’ apps or websites.

Camera: the app uses the camera only while you are scanning. A photo can include anything in view, so avoid photographing people or private documents you don’t want stored.

3. How AI is used

There It Is uses Claude, an AI service from Anthropic, PBC, to identify items in your photos, read tags and labels, and answer the questions you ask.

We ask first. Before your first scan, the app explains that photos are sent to an AI service and asks for your permission. Nothing is sent to the AI service until you agree.
What is sent: the photos and close-ups you scan; and, when you ask a question, the question along with the item names, details and locations needed to answer it.
What isn’t sent: your name, email address or password. Requests go to Anthropic from our servers, not directly from your phone.
Training: under Anthropic’s commercial terms, Anthropic does not use data sent through its API to train its models. We do not sell or share your data with any AI company for any other purpose.
If you don’t agree, you can still add items by typing them in and use regular search, without AI.
AI can be wrong. Check results before you save them. If the app can’t read something, it says so instead of guessing.

4. How we use information

We use the information above only to:

provide the app: identify items, save and search your inventory, and answer your questions;
run your account and subscription, and apply plan limits;
answer support requests;
keep the service secure and prevent abuse; and
meet our legal obligations.

We don’t use your photos or inventory for advertising. We don’t sell your personal information, and we don’t share it for targeted advertising.

We use a small number of service providers to run There It Is. They process information only to provide their service to us:

Supabase: database, private photo storage, sign-in and server functions.
Anthropic: AI item identification, label reading and answers, as described in section 3.
RevenueCat: keeps track of subscription status. It receives an anonymous app user ID, purchase information and basic device information.
Google Play and the Apple App Store: app downloads, purchases and payments, under their own privacy policies.
Resend: sends account emails such as verification codes.
Google Workspace: our support email.
Cloudflare: hosts this website.

We may also share information if the law requires it, to protect the rights and safety of our users or others, or as part of a sale or transfer of the business, in which case this policy would continue to apply to your information.

Within Promethis Labs, access to user data is limited to what’s needed for support, security and running the service, and admin actions are logged.

6. Keeping and deleting your data

We keep your information while your account is open, or until you erase what you scanned as a guest.

Delete single items, spaces or photos at any time in the app.
Delete your account in the app under More › Delete account. This permanently deletes your account, inventory and photos from our systems.
Using the app without an account? Use More › Erase what I’ve scanned. Guest data isn’t linked to an email address, so we can’t find it from an email request. Erase it before you uninstall the app.
No longer have the app? Request account deletion by email.

After deletion, copies in our backups are removed within 30 days. We may keep usage counts that no longer identify you, and records we must keep by law. Purchase records held by Google Play or the App Store are kept under their policies.

Deleting the app or your account does not cancel a subscription. Cancel it in Google Play or in your App Store settings.

7. Security

Information is encrypted in transit between the app, our servers and our providers. Database rules limit each account to its own data, photos are kept in private storage, and the AI service’s keys are held on our servers, never in the app. No system is perfectly secure, so please use a password you don’t use anywhere else.

8. Children

There It Is is not directed to children under 13, or under the minimum age in your country, and we don’t knowingly collect their personal information. If you believe a child has given us personal information, email us and we will delete it.

9. Your rights

Wherever you live, you can ask us to access, correct, delete or send you a copy of your personal information, or to stop processing it. Some laws, for example in California, the European Economic Area and the United Kingdom, give you these rights by law. Email support@promethislabs.com from the email address on your account and we will respond within the time the law requires. We won’t treat you differently for using these rights.

If you are in the EEA or UK: we process your information to provide the service you asked for (contract); to send photos and questions to the AI service (your consent, which you can withdraw by not using AI scanning or by deleting your data); for security and abuse prevention (our legitimate interests); and to meet legal obligations. Our service providers may process information in the United States and other countries, with safeguards such as standard contractual clauses where required. You can also complain to your local data protection authority.

10. This website

promethislabs.com does not use cookies, analytics or advertising, and it loads no third-party trackers. Our hosting provider keeps standard server logs, such as IP address, browser type and the pages requested, to deliver the site and protect it from abuse. If you email us, we use your message and email address only to reply.

11. Changes to this policy

If we change this policy, we’ll update the date at the top. If a change is significant, we’ll also tell you in the app before it takes effect.

12. Contact us

Promethis Labs
support@promethislabs.com